Privacy Policy

ME Group Australia Pty Ltd, trading as Photo-Me (“we”, “us”, or “our”), is committed to protecting your privacy. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
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By using our photo booths ("Photo-Me Booths"), our website, or our mobile applications, you consent to the data practices described in this policy.

We collect information necessary to provide you with high-quality imaging and ID services.

• Personal Information: Your name, email address, and telephone number (typically collected only when you contact customer support or request a digital code).
• Sensitive Information (Biometric Data): When you use our booths for ID or passport photos, we collect your facial image and signature. Under Australian law, this is sensitive biometric information. We only collect this to fulfill your request for an official photo.
• Payment Information: If you pay by card, your data is processed via encrypted, PCI-DSS compliant gateways. We do not store your full credit or debit card numbers on our systems.‍
• Technical Data: IP addresses, browser types, and usage statistics when you visit our website.

We use your information for the following specific purposes:

• Service Delivery: To capture, print, and (where requested) digitally transfer your ID photo to government agencies (e.g., the Australian Passport Office).
• Quality Assurance: To ensure your photo meets the strict ICAO and government standards for identification.
• Customer Support: To process refund requests or investigate technical issues with a booth.‍
• Legal Compliance: To comply with any applicable law, regulation, or legal process.

We do not sell, rent, or lease our customer lists to third parties. We may disclose your information to:

• Government Authorities: Only upon your instruction (e.g., using an "E-photo" transfer code for a passport or driver’s license application).
• Service Providers: Trusted partners who assist with payment processing or website hosting.‍
• Overseas Recipients: As part of a global group, your data may be stored or processed by our parent company (ME Group International plc) on secure servers in the United Kingdom or France. We ensure these overseas recipients provide a level of protection consistent with the APPs.

We take the security of your "Sensitive Information" very seriously.

• Encryption: We use Secure Socket Layer (SSL) and other encryption protocols to protect data during transmission.
• Photo Retention: Photographs captured in a Photo-Me Booth are stored temporarily to allow for printing or digital transfer. They are typically deleted from our systems within 30 days of capture, unless a specific government service requires a different retention period.‍
• Access Control: Access to personal data is strictly limited to authorized personnel who require it to perform their duties.

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate.

To make a request, please contact our Privacy Officer at:

• Email: info@me-group.au‍
• Postal Address: Me Group Australia, 5/11 Davies Rd, NSW 2211 Padstow, AU

Our website uses cookies to enhance your experience and gather general statistics. You can choose to accept or decline cookies through your browser settings, though this may affect the functionality of certain parts of our Site.

If you believe we have breached the Australian Privacy Principles, please contact us first. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.